1. Nature of Service
HeartPage provides a digital, personalized HeartPage creation service. Each page is custom-generated based on user inputs such as names, messages, photos, music, and design preferences.
2. Cancellation Before Payment
Orders may be cancelled freely before payment is completed. Once payment is successfully processed, the HeartPage creation process is initiated immediately.
3. Cancellation After Payment
This policy exists because each HeartPage is uniquely created for an individual and cannot be reused or resold.
4. Refund Policy
We do not offer refunds after payment confirmation, except in rare technical cases such as:
- Payment deducted but HeartPage creation not initiated
- Duplicate payment due to a verified technical error
Such issues must be reported within 48 hours with valid payment proof.
5. Failed or Interrupted Payments
If a payment fails or remains pending, no HeartPage will be created and no charge will be applied. Any deducted amount will be automatically reversed by the payment gateway within its standard settlement timeline.
6. Chargebacks & Disputes
Initiating a chargeback or payment dispute without contacting support may result in immediate suspension of service and blocking of future access.
We reserve the right to submit transaction records and delivery logs to resolve fraudulent disputes.
7. Service Modifications
HeartPage reserves the right to modify, pause, or discontinue any part of the service without prior notice. This does not entitle users to refunds for completed orders.
8. Policy Updates
This Cancellation Policy may be updated at any time. Continued use of the service indicates acceptance of the revised policy.
9. Contact Information
For cancellation or payment-related questions, contact:
📧 help.devbase@yadavatech.com